The future of work is not in noisy offices, NY Times survey says

Photo credit: Rum Bucolic Ape licensed under CC BY-ND 2.0

by David M. Sykes, Vice Chair, The Quiet Coalition

The future of work is not in cacophonous offices, a New York Times survey says. Pandemic-related working from home has accelerated a pivotal, even historic, change: people do not want to go back to their old noisy, politically-charged, distracting, disease-spreading offices. Many–60% according to the New York Times survey–say they’d rather continue to work from home as much as possible.

Could this be the next big driver of “knowledge-worker productivity,” i.e., no commuting, no irrelevant distractions, no pointless meetings in airless conference rooms
with management bringing in the boxes of donuts as a concession? If management buys into this change, hooray!

The whole open plan office fad has really been driven by two things: bean-counters trying to reduce the fixed costs of providing workspace for knowledge workers, while simultaneously satisfying the perceived need by managers enjoy seeing and “counting heads” of everyone under their control by simply looking across the open office floor. There’s been plenty of talk for decades about the advantages of “teaming,” “collaboration,” “sharing,” “cooperation,” and “camaraderie.”

But the bottom line has really been about…the bottom line. Open plan offices save money by spending less on both fixed assets (buildings) and peoples’ needs for space where they can really focus and concentrate, and giving them instead a “hotel-style” chair amidst many others at picnic-style tables and shared kitchens with fully stocked refrigerators so they never need to leave.

Things are changing! Now what will corporations do with all of that empty office space?

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